FAQ

We are making payment even easier and accessible for our customers by providing a variety of payment options to suit your situation.

You can choose to finance your entire order by checking out via Etika. 
Checking out with Etika you will pay no interest, no account fees & no late fees. Simply pay the weekly amount over 12 or 24 months!


We also offer AfterPay as another buy now, pay later option – Option available when checking out. 

 

For upfront payments we accept VISA, MasterCard, Amex and if required can provide a Bank Account Transfer facility – simply email info@habitualequipment.com.au and we will arrange an invoice to be created.

Habitual is based in Sydney, Australia, however we ship Australia wide!

Shipping is calculated based on location and order weight at checkout. We have access to a number of different delivery partners to ensure that we provide you with the most cost effective and efficient options

From the time your order is processed you should expect to receive your order within 5-15 business days.

Once the order reaches our warehouse, you can expect the equipment to be packed and on it’s way within 5 business days depending on the size and volume. It is our priority to ensure your order is picked and dispatched promptly .

Once your order is dispatched you will receive an email confirmation with a tracking number and delivery details. If you are not available to sign for your order, you may be liable for a carrier re-delivery fee however you are able to provide ATL (authority to leave) to the driver.

You can! 
Please get in contact with us prior to placing your order if you wish to arrange collection

info@habitualequipment.com.au

Please choose carefully as we will not refund for change of mind. If there is an error with your order or the equipment you have received is damaged we will repair, organise a replacement or refund at our discretion.

Although extremely unlikely, if your equipment arrives damaged, we will replace it for you. Habitual will work tirelessly to ensure every customer is happy with our products and that your routine is not impacted.

Some of our equipment requires assembly however the majority come ready to use. In cases where assembly is required we provide written step by step instructions on the product page as well as online resources and video tutorials (coming soon!) You can visit www.habitualequipment.com.au/equipment and select the item you have purchased to download the instructions and view the video.

For your piece of mind, all items purchased from Habitual Equipment are guaranteed against manufacturing defects for a period of 12 months, excluding man made damage or misuse of product.

 

A manufacturing defect is defined as any fault in the product’s materials or workmanship.
The following conditions are not classed as manufacturing defects, and will not be covered by the manufacturer’s warranty:

* Accidental damage

* Normal wear and tear

* General product misuse/abuse

 

Before any refund or replacement can be given, we may require you to return the faulty product for inspection. In many cases, we may simply ask for photographs of the product fault.

 

You will need to cover the costs of returning the goods to us and we will cover the cost of sending them back to you.

 

For more information on our warranty information please email info@habitualequipment.com.au

Many customers choose to use their equipment outdoors in certain conditions at their own risk. In some cases equipment may be subject to harsh conditions which may affect warranty such as but not limited to dropping onto direct concrete, sand and dirt as well as exposure to water/ rain. Please refer to warranty terms for further information.

 

For rental clients you can certainly use your equipment outdoors however we require protection from elements per our rental terms and conditions.

 

We do recommend storage out of the elements to ensure proper care and that your equipment lasts for the years to come. Sun exposure and rain may effect the equipment and will not be covered under warranty. So get those gains out in the sunshine but don’t forget proper storage when you’re done.

We are available for you! Get in touch via email, or one of our social media channels and we will work to provide a prompt response

info@habitualequipment.com.au

Yes absolutely, please email your requirements to leanne@habitualequipment.com.au

 

While planning your commercial fitout may seem like a daunting task, our team are here to guide and support you. We have sourced the highest quality gym equipment ideal for any gym, CrossFit, PT Studio or Sports club available to you at the lowest price. Setting up your commercial fitout has never been easier or more accessible!

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$20 OFF YOUR FIRST ORDER OVER $100

Plus get exclusive deals & discounts as well as tips for training, nutrition, mindset, and more...

BECOME A CREATURE OF HABIT

Get exclusive deals & discounts as well as tips for mindset, nutrition and workouts. PLUS

$20 OFF

your first order with us.