Shipping Policy
CURRENT 48 HOUR SYDNEY METRO DELIVERY TIMEFRAMES
- Orders placed before 12pm (weekday) will have their order delivered within 48hours.
- With the current COVID19 restrictions causing a great increase in orders we kindly ask for your patience as we work through each order to promptly service and look after you.
- Our drivers are committed to servicing all orders on the scheduled date and in some cases, depending on the location will service after hours.
- You will be updated as your order progresses through this process.
- Any questions regarding your order please email info@habitualequipment.com.au If it is urgent please call 0483 813 567
Fast Australia Wide Shipping
- We offer Australia wide shipping at very reasonable rates.
- Shipping is calculated based on location and order weight at checkout.
- We have access to a number of different delivery partners and ensure that we provide you with the most cost effective and efficient options.
Which Shipping Methods are available?
- We offer several shipping calculators to ensure each postcode is offered a rate. Simply choose the lowest rate you see for delivery.
- Regardless of the option chosen at checkout, we send all cartons via Road Express and any heavy items that require pallet delivery by Allied Express.
**Our courier does not deliver to PO Boxes or Parcel Lockers**
Delivery Time
- Orders placed before 12pm (weekday) will be scheduled for dispatch within 3 days*
- Once your order has been confirmed dispatched you will receive confirmation including a tracking number.
- You should expect to receive your order within 5-15 business days* Depending on your location.
- It is our priority to ensure your order is picked and dispatched promptly.
- If you know you will not be available to sign for your order please note ATL when checking out as you may be liable for a carrier re-delivery fee.
ATL (Authority To Leave)
- At the point of checkout if you think you will not be home to sign for your delivery and are happy for your items to be left at your residence unattended there is an option to enable ATL for you delivery before your order process is complete.
- If this is enabled, we will have this arranged with our carrier*
Special Delivery Instructions
- Please include any special delivery instructions e.g ATL, access to a unit block etc within the notes section when you are completing your order online.
- If you forgot to add these in please get in contact with us as soon as you can after placing your order.
- The delivery company will only deliver the product, they will not bring your order into your residence.
Signing/ accepting Delivery
- PLEASE NOTE: Before you accept delivery and sign off on goods, please ensure you have thoroughly counted the number of items listed on the delivery slip as we are unable to replace items that have already been signed off as received.
- You must sign off your delivery as ‘short’ if items are short delivered or missing from delivery.
- If you are unsure of what is included, please refer to your original confirmation, in some cases not all items that were originally purchased are included due to stock shortages and agreed partial delivery requests.
Oversized Pallet Deliveries
- Our Gym Packages require delivery as an oversized pallet.
- The delivery driver will unload the pallet/s via a tail lift of the delivery truck onto your residence only.
Order Updates – Shipping / Delivery Process
- Once your order is confirmed dispatched from our warehouse, you will receive tracking information via email an depending on the carrier email updates as your order progresses.
- Depending on the carrier you will also receive a phone call 30-60mins prior to delivery.
Please note: The shipping company will leave an unsuccessful delivery card in most cases at your address. Exceptions are if the premises is non-accessible.
After 3-days of no contact or further instructions, the package will be automatically returned to our warehouse and a 2nd shipment charge will be due from the customer before goods can be re-dispatched from our warehouse.
We look forward to assisting you receive your new gym gear.
The HABITUAL team.
